Anna Yip
Anna is the co-author of This is Journey Management, the next publication in the “This is” series, following 'This is Service Design Doing'.
Anna is the co-author of This is Journey Management, the next publication in the “This is” series, following 'This is Service Design Doing'. She is a global specialist in the emerging practice of Journey Management and Journey Operations. As a strategic service designer and business leader, Anna helps senior leaders unlock growth and solve complex strategic customer decisions by identifying critical connections between delivery and operations, products and technology. She helps leaders see the systemic issues impacting service performance and where investments will make the biggest impact on performance.
Anna is the co-author of This is Journey Management, the next publication in the “This is” series, following 'This is Service Design Doing'. She is a global specialist in the emerging practice of Journey Management and Journey Operations. As a strategic service designer and business leader, Anna helps senior leaders unlock growth and solve complex strategic customer decisions by identifying critical connections between delivery and operations, products and technology. She helps leaders see the systemic issues impacting service performance and where investments will make the biggest impact on performance.
