Our accessibility commitment

Trudi (left) and Mark (right) addressing the audience on stage at a Design Outlook event. Trudi is wearing a bright blue blazer and black outfit, while Mark, dressed in black, is actively signing as an Auslan interpreter. The stage features a modern setup with a purple sofa and decorative flowers, framed by large glass windows revealing greenery outside.
A group of professionals engaged in a lively discussion around a round table during a leadership event. A woman in glasses and a black blazer is speaking energetically, while others listen attentively. The table is covered with notes, notebooks, and water bottles, with a collaborative atmosphere reflected in the background of other groups in conversation
Two individuals posing playfully at a Design Outlook event. On the left, a man with glasses, a beard, and a black sweater holding a camera gestures with his hand. On the right, Jeanette Cheah, wearing a vibrant pink blazer and a colorful top, smiles warmly while mimicking the same gesture. The background is softly blurred, emphasizing their lively and cheerful expressions.
Two women sitting on stage in conversation, both wearing headset microphones. One woman, wearing a floral blouse and green skirt, is speaking while gesturing with her hand. The other woman, wearing a black blazer and a floral skirt, is listening. The RACV logo is visible on a large screen in the background.
Oliver Ree giving a presentation at DO22, wearing a black jacket and using a microphone headset, with a leafy plant and large windows in the background
A man wearing glasses and a black shirt attentively listening during the Design Leadership event, with other attendees visible in the background

A woman seated at a table speaking into a microphone during a leadership event. She is smiling and wearing a denim jacket over a colorful outfit. Others at the table listen attentively, while the softly lit room and curtains in the background create a focused yet relaxed atmosphere.

At our events, we pride ourselves on setting a high standard for accessibility and inclusion, ensuring that everyone feels welcome and empowered to participate. 

However, we recognise that our digital presence has not yet reached the same level of accessibility and inclusion. We are committed to doing better because we must do better.

Our commitments:

  1. Closing the gap: 

    While we have excelled in creating accessible physical environments, we acknowledge the need to bring this same level of inclusivity to our online experience. We are actively working to improve the accessibility of our website, aligning with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

 

  1. Moving beyond compliance: 

    We don’t just aim to close the gap—we are going further. Inspired by the insights of thought leaders such as Nikhil and Kelly, who emphasised the importance of usability, we are committed to creating a digital experience that goes beyond ticking the boxes. We will ensure that accessibility is woven into every stage of our design and development processes.

 

  1. Ongoing evaluation and improvement: 

    We regularly audit our digital platforms and make continuous improvements to enhance usability and inclusivity. By conducting usability testing with diverse audiences and inviting feedback, we aim to create a digital space that is intuitive and inclusive for everyone.

Our principles

  1. Beyond compliance, towards usability: 

    We are moving from merely meeting guidelines to enhancing the overall user experience, ensuring that our website is easy to navigate and enjoyable for all users, regardless of their needs.

     

  2. Inclusive by design: 

    We are expanding our approach to ensure our website is welcoming to all. This includes introducing features like pronouns on presenter profiles, ensuring that individuals can be addressed in ways that respect their identity. We are also exploring additional ways to foster inclusivity in our online interactions, such as providing options for preferred communication formats.

Achievements and future goals

  • Enhanced keyboard navigation for users who rely on alternative input methods.
  • Support for screen readers and other assistive technologies.
  • Accessible media content: Including alternative text for images, captions for videos, and text transcripts where appropriate.
  • Text-to-speech integration: For users with visual impairments or reading difficulties.
  • High-contrast mode: A feature allowing users to switch between different contrast settings for easier readability.
  • Language and localisation options: Offering the site in multiple languages to cater to non-English speakers.
  • Feedback loops for accessibility improvements: Actively inviting suggestions through a visible accessibility feedback form on each page.

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