Carlos is a hands-on design leader with over 20 years’ experience across Graphic, Product, Service, and Strategic Design. He currently heads up design at Team Global Express, where he helps create better delivery experiences for consumers—like himself, an avid online shopper—and merchants, driving growth in eCommerce.

Carlos is not a purist; he believes design should be pragmatic, collaborative, closely aligned to business outcomes, and executed with a bias for action.

He also believes that designers have the potential to radically reshape how businesses operate and grow. However, to achieve this, he emphasises the importance of speaking the language of business and understanding the operating models within which they work, in order to create meaningful, strategic impact.