Mabel is a Senior Service Designer at Optus with seven years of experience across the APAC region. 

Before relocating to Australia from Singapore two years ago, she worked at Singtel, specialising in customer experience design within the telecommunications sector. She has also consulted for organisations such as Google, PayPal, and various Singaporean banks to enhance user experience touchpoints. 

Mabel possesses a wealth of experience, including customer research, crafting seamless and customer-focused experiences while balancing key business needs, and mentoring team members new to the design industry. She is passionate about leveraging design thinking to forge meaningful connections between technology and people. 

Outside of work, Mabel is an avid coffee enthusiast, pilates aficionado, and keen Formula 1 racing fan.