This category honours work that bridges silos and connects people, processes, and platforms. It celebrates service designers and teams using systems thinking to improve journeys, employee experience, and organisational effectiveness, delivering measurable and sustainable impact.

  • Service design teams reimagining end-to-end experiences.
  • Organisations improving service delivery through design-led change.
  • Cross-functional teams integrating business and customer outcomes.
  • Consultants facilitating service transformation programmes.

Selection criteria

Judges will assess how effectively the design addressed systemic challenges and delivered holistic improvement. Entries should show tangible change in experience, operations, or behaviour.

  • Clarity in mapping and solving complex service problems.
  • Collaboration across disciplines and stakeholder groups.
  • Measurable improvement in service quality or experience consistency.

Entry tips

Show how the work created clarity within complexity. Use visuals and storytelling to bring the service journey to life and highlight the impact of your systems approach.

  • Include before-and-after service blueprints or process models.
  • Describe how collaboration shaped outcomes and adoption.
  • Demonstrate impact with data, testimonials, or operational results.
  • Service blueprints, journey maps, or system diagrams.
  • Case studies showing process and outcomes.
  • Visual or testimonial evidence of improved service delivery
Enter now Applications open December 1, 2026
Category
Design
Related
See all awards →
Submission deadline
Entry fee
$250.00
Applications
Applications open December 1, 2026